If you are
- connecting to the correct network,
- entering the correct password,
- have a good connection to your Wi-Fi network, and are sure you don’t have an Internet issue,
the next place to focus your troubleshooting efforts is your Wi-Fi modem and/or router. Here we will go through some common issues related to modem or router.
2.4 vs 5.0 GHz Wi-Fi signals
Every iseeBell product requires a 2.4 GHz Wi-Fi network to function properly.
In rare cases, Wi-Fi routers are configured to broadcast only a 5.0 GHz signal. If you’re not sure what signal your network is broadcasting, it’s probably a 2.4GHz signal so you can skip the next few sentences.
If your router is only broadcasting a 5.0 GHz signal, you will not be able to complete the in-app setup. Check your router’s manual to find out how to enable 2.4 GHz networking.
Connecting to Hidden Networks
If you have a hidden Wi-Fi network, in which the network name (also known as SSID) is not broadcast, your iseeBell product won’t be able to detect your network.
Resetting your Modem or Router
If the previous steps still don’t work out the problem, try resetting your modem and/or router. To do this:
- Unplug your router or modem from its power supply (don’t just turn it off)
- If your router and modem are separate, unplug both of them
- Wait 15-20 seconds, then plug them back in
- Wait a minute or two for internet to be restored
Confirm the internet has been restored by connecting another device to your Wi-Fi network and trying to access a website, then repeat the setup process.