Motion Alerts can sometimes be delayed, which can cause your device to only capture motion from people as they walk away or if they’re very close. There are a few ways to resolve this issue.
- If you have six or more steps leading up to your front door, your iseeBell Doorbell may have trouble picking up motion that occurs at ground level. In this instance, adjust the mounting angle of your device to pick up motion at the lower level. This can be done by experimenting with washers as you mount your device. Try placing two thin washers behind each of the top screws on your mounting bracket; this will allow the device to face slightly downward. Simply add more washers to achieve your desired angle. But just to make life easier, you can also try to install this accessory - Adjustable Wall Mount/ Magnet from this link https://www.iseebell.com/product/wall-mount/
If your alerts are still delayed, it may be caused by poor Wi-Fi bandwidth. While connected to your home Wi-Fi on your smartphone, tablet or PC, use BandwidthPlace.com to perform a speed test. 2 Mbps upload speed is recommended for the best streaming performance. After performing the test inside your home, test your speed at the location where your iseeBell Doorbell is mounted. If your upload speed outside is significantly slower than the speed you get inside, you may need a Wi-Fi extender to increase its performance.