My Video Doorbell is Offline

Do you know?

85% of the video doorbell offline is caused by an important and mandatory step: 
Jumper Wire Installation.

!!IMPORTANT!!

If you have an existing mechanical chime, please make sure you have done the Jumper Wire Installation, as it is mandatory.

Example picture of a mechanical chime

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If you have NOT changed your WiFi name (SSID) or password, or a new router, you can bring your video doorbell back online by rebooting your device using one of these methods.

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If you HAVE changed your WiFi name (SSID) or password, or a new router, you need to follow these steps to bring your device back online.

1. Select the Device setting icon of the offline device in the Homepage

2. Select General

3. Select Wi-Fi setting

4. Start WiFi offline setting and follow the video instructions.